Frequently Asked Questions

The RAD Card program was originally created to help boost local downtown economies in response to the impacts of COVID-19, using matching funds provided through government-issued pandemic relief. While you can no longer load new funds onto your card, you can still spend any remaining balance at participating businesses—so keep showing love to the local spots that make your city unique.

In some communities, RAD Card accounts were boosted with COVID-19 relief dollars from local governments, allowing users to double their spending power for a limited time. While that funding has now ended, the RAD mission lives on—helping you invest in the heart of your community, one bite, cut, or purchase at a time.

With the federal government officially declaring the pandemic over, no new COVID-19 relief funds are being distributed. As a result, you can no longer load additional funds into your RAD Card account.

That said, you can still use any remaining balance at participating businesses.

We’d love for you to follow us on social media @TheRadCard on Facebook and Instagram!

Your RAD Card may be used at any participating business in the jurisdiction which you loaded your funds for. Funds loaded for a particular city must be spent within that city. Funds loaded for a county, may be spent in any city within that county.

If you’ve loaded your funds for San Joaquin County, you may view all participating RAD Card businesses individually, by city. The list of businesses/communities are available on the “map” page.

1. Click on the map button in the upper right-hand corner.

2. Select the community you’re interested in.

3. Click "Apply."

The full list of participating businesses will appear for you to scroll through.

All businesses were instructed upon signup to notify us immediately should they no longer wish to participate in the RAD Card program. However, not all businesses follow through with this notification.

To avoid any inconvenience, we recommend calling ahead to confirm that a business still accepts RAD Card payments.

If you encounter a business listed in our app or website that refuses to accept your RAD Card, please let us know at radcard@domopartnership.org, as this is against policy.

To delete your RAD Card account, please contact Customer Support at radcard@domopartnership.org from the email address associated with your RAD Card account.

You can change your password by using the “reset password” link on your log in page. You’ll receive an email. If you don’t see this link in your inbox, contact customer support at radcard@domopartnership.org. We’ll generate a temporary password and send it over to you!

To update your password from within your account, do the following:

1. Tap the 4 dots in the upper left corner of your screen. 

2. Then tap “Settings.” 

3. Tap “Profile – name & password.” 

4. Then tap “Change your password.” Use the temporary pw as your “old” password and enter whatever you’d like as your “new password.” 

5. Once you finish, it will stay on the current screen and not alert you that the password change was a success. This can be sort of confusing, but rest assured you did it correctly and your new password is set.

As we phase out the program, we’ve developed a process to refund any remaining balances once the program officially ends. You’ll be reimbursed for any funds that you personally loaded into your account. Please note that matched funds are non-refundable, but your personal contributions are fully refundable. 

 To request a refund for your remaining balance, please email the following information to radcard@domopartnership.org 

• Subject headline (Request a refund):

• Your full name

• The mailing address where you would like the refund check sent

• The name to make the check payable to

Absolutely not. All your account information is stored safely within our internal database and will not be affected by deleting your app.

The most common solution to any app problem is to update it. We are constantly working to push out improvements and updates to the RAD Card app, and your app is likely not working properly because you may be operating on an older version.

Please verify that your app is up-to-date, by going to the App Store or Google Play and download the latest version. You may also try completely deleting your app and re-downloading it.

We generally are able to respond Monday-Friday, within a few hours of your support request. If it’s been longer than that, we are experiencing an unusually high volume. We ask that you do not send multiple requests as it further clogs our inbox. All support requests receive a response in the order of which it was received. Please note that we do not respond to customer support emails on Sundays.

With the federal government declaring the pandemic officially over, no new COVID-19 relief funds are being distributed.

While users are not able to load any new funds onto their RAD Card, you can still use any remaining balance at participating businesses.

Please verify that your app is up-to-date, by going to the App Store or Google Play and download the latest version. You may also try completely deleting your app and re-downloading it (all your account information is stored safely within our internal database and will not be affected by deleting your app).

If using a Samsung/Android device, you may be experiencing difficulties due to your cache needing to be cleared. To clear your cache -
1.      Find the app in your phone, click and hold for two seconds on the app until you see the below menu populate. Then click “App info.”

2.      In the App info window, select “Storage”

3.      Click "Clear data" and click Yes in the confirmation dialog. 

These steps will clear any remnant data from the old app and allow the updated version of the app to function properly.

1.  Find the app in your phone, click and hold for two seconds on the app until you see the below menu populate. Then click “App info.” 

2. In the App info window, select “Storage”

3. Click "Clear data" and click Yes in the confirmation dialog. 

These steps will clear any remnant data from the old app and allow the updated version of the app to function properly. If this does not resolve your issue, or your device is Apple, please reach back out and we’ll assist you further.  

Sometimes this happens because you have funds for multiple jurisdictions loaded. The balance you see on your Home Screen might be $0 for the community currently displayed, so be sure to use the dropdown menu to check any other jurisdictions with remaining funds.

Sometimes this also happens because your app just needs to be updated. Either way, if your account balance still isn’t showing after updating to the latest version.

Ultimately, it’s the restaurant’s responsibility to issue your refund, but we’re happy to help expedite the process. Please reach out to us at radcard@domopartnership.org, and we’ll contact the business on your behalf with proof of the double charge so they can reinstate your funds. It’s a straightforward process, and your balance should reflect the refund shortly.

Direct deposits to businesses are processed weekly. If the restaurant has already been paid for your transaction, we’ll instruct them to contact you directly to issue your refund in person.

Although we appreciate your enthusiasm for the RAD Card, we are currently in the process of sunsetting the program, and the window to become a RAD Card business affiliate is closed.

Yes! Our policy has recently changed. Previously, businesses were not permitted to accept RAD Card as payment for gift certificates. You can now accept RAD Card in exchange for gift cards or store credit.